Take control of your customer service

“Whatever you do, do it well. do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others and show them how well you do what you do”

Walt Disney

Do You Ever Feel…

Imagine what would happen to your business if your customers started spreading the word about you and your business?

When they feel compelled to tell the story about you wherever they go; telling people at work, strangers in conversation, their friends and family…?

When they RAVE about the experience you delivered …?

Content includes:

• How to distinguish your business from the competition
• Managing customer expectations ensuring they are delighted every time.
• The Six Steps to Outstanding Customer Service
• The steps needed to move your customers up The Ladder of Loyalty
• Key metrics that let you know how you are truly performing in the customer’s eyes
• Mapping out your customers Moments of Truth
• Develop a plan for success

It doesn’t matter what business sector you are in because, reality is we are all in the Customer Service Business – this workshop is for you, and your team…

What you will gain

How to understand and build relationships
Strategies to increase a customer’s lifetime value
A method of measuring customer satisfaction
Service improvement process
An engaging service vision
Increased and repeated sales

Do you have a question or would you like to book an event or you can just say ‘hi’? Either way we’d love to hear from you.