Often a pain point that we’re experiencing in business is just a symptom and that can lead to many hours days weeks even months working on the wrong things to fix the pain because we never ever get to the root cause…
In last couple of months I have spent a small fortune with an Osteopath because of a really uncomfortable pain in my upper back…
After treatment he’s been giving me stretches to do on a daily basis. The strange thing is he has never given me one single stretch to do for my upper back…
Most of the work has been on things like hip flexors and shoulders…
The reason being the upper back problem was a symptom of other areas in the body…
In business I see a similar type of thing crop up time and time again…
Say for instance you’re having challenges with a member of the team or maybe the whole team. You think you’ve got a people issue. Its more likely though that your people issue is just a symptom and not the root cause…
It a systems problem or could it be a lack of systems problem…
Take for instance a challenge within a vast majority of businesses recruitment…
How clear are you on what’s really needed for a person to own that position, their roles and responsibilities how you will measure and keep them informed as to how successful they’re being?
How good is your interviewing process?
What’s it designed to do?
Is it designed to fill a hole if it is you might just end up with an a*** hole?
Or is designed to seek out a certain skill set as well as certain character traits that will help them integrate into your team…
And of course help them be successful…
What about onboarding and training?
Do you have systems for that?
Are they up to scratch?
Are team members given from day one the tools and resources needed to do a great job?
What’s your follow up process, is there accountability who does what by when, regular meetings, support where needed, and do you get agreement to your expectations?
So, if your having a people problem ask yourself are all those things happening?
On a scale on one to ten how well are they working?
If not scoring highly on the scale you may need to instead of looking at the people look at the systems?
Think in terms of a framework of systems that run the business and your people run the systems…
Does that mean that you design your ten out of ten systems before you employ anybody?
No.
You often hear the term working ON your business designing and installing systems is definitely working ON the business and they are the key to consistency in your business…
And even when people come and go, and they will you’ll be able to maintain a level of consistency because the business is driven by systems…
And when someone leaves it becomes a blip and not a catastrophe because your business is no longer people dependant because you have the systems…
So take a look at your systems they may help you diagnose some of your current headaches…
Systems…stands for
Saving
You
Stress
Time
Energy
Money and your blinking
Sanity
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